Welcome Break reviews

3.9

70% would recommend to a friend

(590 total reviews)
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John Diviney

87% approve of CEO

65% positive business outlook

Welcome Break has an employee rating of 3.9 out of 5 stars, based on 590 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Welcome Break employee rating is in line with the average (within 1 standard deviation) for employers within the Atacado e varejo industry (3.5 stars).

Reviews by job title

590 reviews
1.0
Jan 19, 2025

Unwelcome Break.

Recommend
Business Outlook

Pros

Meal discount on shift. Literally just that.

Cons

During my tenure in Gloucestershire, I encountered significant challenges within the management structure. The leadership beyond the Team Leader level exhibited a concerning lack of engagement and accountability. Despite my year-long commitment to the role, I remained on probation for an extended period due to administrative delays. Specifically, it took six months to receive my "Progression Booklet," a critical document required to finalize my transition to the full Team Leader wage. Unfortunately, this process was never completed, as my line manager frequently misplaced or overlooked the document. It later appeared that these delays may have been related to budget considerations, potentially to maintain labor hours within acceptable targets. Additionally, I was consistently assigned late shifts, often finishing at 1 AM. Given my local residence, this scheduling was particularly challenging, especially when followed by an early morning shift starting at 6 AM. Operational responsibilities were frequently placed upon me beyond my designated role. Following the departure of the Deputy Manager for an extended leave, I assumed a leadership position, becoming the primary point of contact for critical incidents. Within my first six months, I liaised with law enforcement, highway authorities, and provided direct assistance to customers facing urgent issues, often without the support of senior management, who were frequently unavailable. Moreover, I became a confidant for colleagues expressing concerns about perceived unfair and potentially discriminatory treatment by upper management. One particularly concerning incident involved the discovery of a separate communication channel that appeared to include only certain managers. When I raised my concerns regarding the potential discriminatory nature of this practice with the site manager, my complaint was dismissed in an unprofessional manner. Furthermore, the workplace environment presented ongoing health and safety concerns. There appeared to be persistent pest control challenges, and structural issues with the roof that could pose potential hazards to both employees and customers. Despite these challenges, I remained dedicated to my role and committed to ensuring a safe and inclusive working environment for all staff and patrons

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Welcome Break Response
1y
Thanks for taking the time to leave this review. The issues you have raised are extremely concerning and I would like to discuss this with you further. Please reach out to Recruitment.Admin@WelcomeBreak.co.uk for a confidential conversation. Kind Regards, Charlotte Hughes Resourcing and Talent Partner Welcome Break
5.0
Jan 16, 2025
Recommend
Business Outlook

Pros

Good Colleagues, Work load, Progression

Cons

Horrid Customers, Verbal abuse from Customers,

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Welcome Break Response
1y
Thanks for taking the time to leave a review. It's great to hear you have good colleagues and recognise progression opportunities with Welcome Break. Kind Regards, Charlotte Hughes Resourcing and Talent Partner Welcome Break
1.0
Jan 16, 2025
Recommend
Business Outlook

Pros

£1 meal deal 50% off

Cons

Review: Unethical Management Practices I have had a deeply disappointing experience with the management at this company. It seems that if certain individuals are not liked by upper management, they become targets for unfair treatment. Rather than addressing any issues professionally, management allegedly instructs managers to harass these employees, making their work environment intolerable. This appears to be a deliberate strategy to force people out of their jobs. This toxic culture not only undermines morale but also creates a hostile work environment where employees feel undervalued and insecure. It’s disheartening to see such practices in place, as it damages both the individuals involved and the overall team dynamic. I strongly urge the company to reevaluate its management practices and foster a more supportive and respectful workplace. Until these issues are addressed, I cannot recommend this company as a positive place to work.

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Welcome Break Response
1y
Thanks for taking the time to leave a review. It's disappointing to read about your experience, please reach out to Recruitment.Adim@WelcomeBreak.co.uk to discuss this further. Kind Regards, Charlotte Hughes Resourcing and Talent Partner Welcome Break
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Glassdoor has 609 Welcome Break reviews submitted anonymously by Welcome Break employees. Read employee reviews and ratings on Glassdoor to decide if Welcome Break is right for you.