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      Zurich Insurance

      Engaged Employer

      Zurich Insurance reviews

      4.0

      78% would recommend to a friend

      (2,205 total reviews)

      Mario Greco

      90% approve of CEO

      72% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Work/Life balance

      3.9

      Culture & values

      3.8

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      Zurich Insurance has an employee rating of 4.0 out of 5 stars, based on 2,205 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zurich Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Aug 12, 2016

      Underwriting

      Underwriter
      Recommend
      Business Outlook

      Pros

      Meet good people. Get cip exams paid for. Hours ok. Decent social aspect. Get lots of training in insurance industry.

      Cons

      Team coaches/senior agents all have superiority complex. All underwriting authority taken off staff causing endless complaints Managers will NEVER back up staff, no matter how abusive customers are. Staff shortages filled with students and trainees, best staff move on as soon as they can Pay low

      1.0
      Dec 2, 2018

      How things have changed

      Claims handler
      Recommend
      Business Outlook

      Pros

      Good people, who all try to make the most of a difficult situation.

      Cons

      Zurich used to be a good company to work for. However, their claims teams are now in partnership with another company (WNS). They have changed everything, and morale has dropped so much. They focus on figures rather than people and have changed Zurich processes to a statistics focused, call centre environment. It is like working for another company now. Staff who previously felt valued and empowered are now just a number. So disappointing that Zurich have done this.

      Viewing 34 - 36 of 2,205 Reviews
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      ReviewsZurich Insurance reviews

      Glassdoor has 4,143 Zurich Insurance reviews submitted anonymously by Zurich Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Zurich Insurance is right for you.