Zurich Insurance reviews

Major changes recently very ooorly executed, leaving staff vulnerable and disgruntled. Poor seniormanagement has led to feelings of uncertainty and animosity within teams

Zurich, a 21st Century Horror Experience. In previous roles, I recall using a maximum of 3 systems (a data entry system, a note system and a payment system). At Zurich, you have: 1. 3 x Claims Handling systems; only one of which is modern/remotely user-friendly. One is literally older than a ZX Spectrum. 2. An online telephony system. 3. Two separate payment systems. 4. A myriad of other systems requiring login credentials. 5. Data entry requirements throughout various other systems. Imagine having to juggle so many systems each day WHILST having a caseload of at least 250 split across the 3 Claims Handling systems... The job is absolutely impossible and you're not empowered to do anything technical; you're essentially a glorified administrator working your proverbial butt off to try to stay afloat. Service Level Agreements which are supposed to be 7-days actually have hundreds if not thousands of outstanding work items stretching back several months. Each day presents an unclimbable mountain of work, with multiple new cases being assigned to you at various intervals throughout the day. I have no doubt that Frodo taking the One Ring to Mount Doom would be comfortably easier than working for Zurich. In fact, a descent into Mt. Doom's fiery chasm would probably be much less stressful than a day of not only juggling multiple systems but demanding Third-parties, Brokers, Solicitors whilst being summoned to wasteful meetings to talk about the introduction of a LiveChat facility to further pander to the customer, abandoning all consideration of employee welfare. People deserve to know what it's like to work here. Escaping that place has stopped my mental health from deteriorating into nothing.