Cengage interview questions

The recruiter was friendly and upfront, which I appreciated. That said, there was a significant gap between the job description and what was actually described on the call. The posting leads heavily with customer outcomes, adoption, and relationship language, which reads as a traditional CS role. On the phone, the recruiter confirmed it is 80-90% revenue focused and that the second round would consist largely of revenue and sales questions. She mentioned the product name in case I wanted to familiarize myself beforehand, which given the revenue focus of the interview, tells you something about what they are really evaluating for. The posted salary range of $67K-$87K was also narrowed to $75K-$80K on the call with no explanation for the discrepancy. If you are a CS professional who specializes in post-sale engagement, onboarding, adoption, and customer outcomes, know going in that this role sits much closer to account executive or sales territory than traditional customer success. The title and job description do not reflect that accurately. Candidates deserve to know the distinction before investing time in the process. The recruiter was kind and the process moved quickly. The transparency issue is with how the role is positioned, not with how I was treated.

Had 4 interviews that I thought went well and then I was completely ghosted. I tried reaching out to the recruiter for updates and was ignored. Four months later I received a generic rejection email from a different recruiter.