I applied online. The process took 2+ months. I interviewed at Chipotle (Chicago, IL) in Jan 2015
Interview
Fun but LONG... 7 interviews total (including two out of town interviews). For me this company was a natural fit but I was still challenged aggressively to make sure I was a good fit. I appreciated that because I am looking for a company that is a good fit for me as well. If your passion is for the development of those around you - this could be a great company for you. Its obvious that Chipotle has a lot of pride in their people and process so they are very picky about who they bring in from the outside. So in that sense some of the interviews I felt like they wanted me to 'prove' that I was good enough (but in a mostly good way). I really enjoyed the interviews I had overall and am excited to begin.
I applied through a recruiter. The process took 1 week. I interviewed at Chipotle (Chicago, IL) in Apr 2015
Interview
I was contacted by company recruiter to interview at an upcoming job fair. As I have no "restaurant" experience I felt this was a long shot. She assured me my management experience was transferable.
First, met with a recruiter and a current Manager. Went great! I was asked to stay for another round. Next group was another recruiter, current Manager and an executive. The executive never stood up to meet me, shake my hand or introduce himself. He never smiled. Seemed ticked off from the get go-before I ever spoke. He looked like a narly old man and acted like it.
He never exuded the 13 characteristics Chipotle prides itself in attaining from its employees. I knew immediately he was not impressed and this interview would be my last. The other 2 gentleman were great and conducted themselves as professionals.
As previously stated, I never expected to move through the process due to my lack of food background, but I was so impressed with what I read about the company, I was intrigued and hoped for a positive outcome. Sooo disappointed with the negative, unprofessional attitude of the one executive (who should be the example of all company culture attributes). His opinion would be important.
The event was well set up, staffed and everyone else I met was great. Too bad this one person has drastically changed my opinion of the company. Being that he was so transparent before I ever spoke, I seriously suspect either gender issues, I'm female, age issues-over 50. Whatever the issue, his mind was made up before the interview started.
I would hope Chipotle would want all applicants to walk away with a good feeling about the company and the interviewing process. Everyone is not going to get an offer but the integrity of the company is on the line. As stated in most customer service training, one negative experience does irreparable damage.
Interview questions [1]
Question 1
What does empowerment mean and how have you used it to manage.
I applied online. The process took 4 weeks. I interviewed at Chipotle in Jan 2015
Interview
You are first contacted by email by a recruiter and asked to submit a video interview online. You will then be contacted again by email to set up a phone interview. If that goes well you will meet with a local HR representative. You will then meet with your would be superior and your peers.
Chipotle promotes 98% from within. Unless you are grossly over qualified for the job there is little chance that you will make it past the phone interview. I was actually told that my education and experience meant little.
If you have not worked for the company before do your research. They expect you to know the company in and out.
After going through all the interviews I was told that my 10+ years in the restaurant industry was not adequate experience and that they would be happy to offer me a lower management job and allow me to work my way up.
Interview questions [1]
Question 1
What do you know about Chipotle? Define empowerment. How would you gain an employees trust?