I applied in-person. The process took 1 day. I interviewed at Concentrix (Manila, ) in Jul 2018
Interview
Opening time for applicants is at 10AM. UP Ayala Technohub branch. I am an IT Fresh Graduate and I applied there as walk-in. Walk-in applicants are only processed for CSR, so I didn't proceed in processing my application. I think the process would only be around an hour but due to some technical discrepancies, it's been extended in a little fraction of time.
Interview Process:
1.) Online Personal Information Encoding - input of personal information in their computer.
2.) Short Practice for Online English Voice Assessment - you together with 6 applicants and the facilitator will go in a small room ( Max of 8 people ). There, the facilitator will list 7 topics and for 3MINS, you must compose a short talk about each topic for 45 seconds. After 3 MINS, sharing of talk will begin until each person has shared their opinion. If no one volunteers, the facilitator will call a random person which happened to our batch, haha. You will pick a topic but the facilitator's choice would be the topic you must give a talk about.
2.) Online English Voice Assessment - I think everyone can pass this part since it's just a piece of cake. The assessment was delayed twice due to certain inconsistencies.
3.) Interview - since I found out that they only process CSR positions for walk-in applicants, I didn't pursue to proceed with the interview.
Other Customer Service Representative Interview Reviews for Concentrix
I applied online. I interviewed at Concentrix (Curitiba)
Interview
Foi realizado online, com perguntas sobre sua disponibilidade, horário e sobre sua experiência profissional.
A entrevista foi bem dinâmica e rápida.
Te deixam bem a vontade e te tratam com acolhimento e respeito.
Very simple and straightforward. They were relaxed and easy to speak with. Had a fun time with guessing an item which was a kitchen appliance, this served as a base to a successful interview.
Interview questions [1]
Question 1
They asked if I had experience with troubleshooting different types of technical issues.
It was a very easy process with some tests for Typing speeds and internet availability. It was then followed by an AI interview process where we would video our responses.