Customer Service Representative applicants have rated the interview process at Concentrix with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 72.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 117 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 15 days.
Common stages of the interview process at Concentrix as a Customer Service Representative according to 117 Glassdoor interviews include:
Presentation: 19%
One on one interview: 13%
Skills test: 12%
Phone interview: 12%
Personality test: 11%
Group panel interview: 11%
Background check: 9%
IQ intelligence test: 8%
Other: 4%
Drug test: 1%
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The process was online. It was quite slow since I need to follow up the results through email. I finished my final interview yet someone from the company called me and said that I am not yet finished with my final interview. The staff said someone will call me yet no one did.
Was easy, the acquisition teams will guide you through everything. You need to be there early, so that you can be done earlier, and if you fail your final interview you can be interviewed again for a different acount
I applied online. I interviewed at Concentrix (Bengaluru) in Jul 2026
Interview
Going through resume and knowledge check about windows and adobe. Show know how to pitch in sales. Should know the technical parts of windows and Mac in order to clear the ops round
It was okay. Got a phone call then got invited to do an English language assessment then an interview . It was easy. You get the usual questions in any customer service interview
Interview questions [1]
Question 1
Tell me about yourself and What are your strengths