I applied online. The process took 2 weeks. I interviewed at Four Seasons (Philadelphia, PA) in Aug 2014
Interview
The interview process was simple and they try to make you as comfortable as possible. I had three interviews over the course of two days, although I heard of others having four or five interviews. I had my interview with the Human Resource Director, Banquets Manager and Food and Beverage Director. They try to conduct as many interview in one visit if possible. They shape their interview questions around their hotel culture and guest service protocols. "Treat others as you would like to be treated," is the bottom line. They do ask about past job experiences on your resume and who you think it will prepare you for this job. Banquet Manager asked for service demonstration, which involved carrying plates. They do practice the "I am willing to teach if you are willing to learn" philosophy.
Interview questions [5]
Question 1
Have you ever been asked to do something that you didn't agree with? How did you handle it?
I applied online. The process took 6 weeks. I interviewed at Four Seasons (Saint Louis, MO) in Apr 2015
Interview
Had three interviews in one day (should have brought a snack!) they all went well and was told and made to feel, as if I was the one for them and "had the job". Waited a week or so and had an interview with corporate guy, went well enough, but I must have said the wrong thing and got a rejection email that night.
Interview questions [2]
Question 1
when was a time you went above and beyond for a client/ customer?
I applied in-person. The process took 2 weeks. I interviewed at Four Seasons (Palm Beach, FL) in Jan 2011
Interview
HR/ Immediate Supervisor/ Division Head and Resort Manager or General Manager. The final approval will be once you hear Welcome to Four Seasons or Welcome on board. They are more focused on behavior than your skills.
Interview questions [1]
Question 1
Tell me about a difficult situation you have dealt with the guest.