I applied through an employee referral. The process took 2 weeks. I interviewed at Groupon (Chicago, IL) in Jan 2015
Interview
First meeting is a brief phone interview. Followed a few days later with a face to face interview with a HR rep and a manager. A computer test is used that is pretty straightforward. If you know what a mouse is and what it is used for and how to save and retrieve a doc-your are good.
Interview questions [1]
Question 1
Just cover past experience. No real "questions" were asked.
I applied in-person. The process took 2 months. I interviewed at Groupon (Kansas City, MO) in Sep 2014
Interview
Very easy and laid back. they where doing a hiring fair in a local hotel where you can fill out a app online and do a interview on the spot. which was awesome. some of the interviewers where managers over other customer support employees so they knew what to look for. they did require us to take a computer skills test; and a mock trouble shooting example in the interview.
Interview questions [1]
Question 1
how have or word you handle a customer who is upset and enraged during a call?
I applied online. The process took 1 week. I interviewed at Groupon
Interview
I applied through their website, sent a resume and cover letter. Filled out additional online form about availability, and best interview time. Also they have you copy paste your typing speed. Easy interactive process.