IBM Customer Service Representative interview questions
based on 89 ratings - Updated Dec 25, 2025
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How others got an interview
55%
Applied online
Applied online
11%
Employee Referral
Employee Referral
10%
Recruiter
Recruiter
7%
Campus Recruiting
Campus Recruiting
7%
In Person
In Person
6%
Staffing Agency
Staffing Agency
4%
Other
Other
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IBM interviews FAQs
Customer Service Representative applicants have rated the interview process at IBM with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 79% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 53 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at IBM overall takes an average of 40 days.
Common stages of the interview process at IBM as a Customer Service Representative according to 2 Glassdoor interviews include:
One on one interview: 50%
Skills test: 25%
IQ intelligence test: 25%
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multiple interviewer in the process. Starter with recruiter then to multiple other managers. Also had phone interviews. the entire process took a month or so with going back and forth.
I applied through an employee referral. The process took 2 days. I interviewed at IBM (Wrocław) in Jul 2019
Interview
The process was fairly quick, short telephone call and a f2f interview was set up soon after. The first call was from a person working on the team I would be supporting. She asked a few questions and then set up a f2f with her manager.
Interview questions [1]
Question 1
The telephone call seemed more a personalty checked, asked about a country I would like to visit
I had 2 telephone interviews before the actual face to face one. The first one was a typical HR interview. The second one was a technical one and the interviewer was very interactive.