IBM Customer Service Representative interview questions
based on 89 ratings - Updated Dec 25, 2025
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55%
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11%
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10%
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Recruiter
7%
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Campus Recruiting
7%
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6%
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IBM interviews FAQs
Customer Service Representative applicants have rated the interview process at IBM with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 79% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 53 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at IBM overall takes an average of 40 days.
Common stages of the interview process at IBM as a Customer Service Representative according to 2 Glassdoor interviews include:
One on one interview: 50%
IQ intelligence test: 25%
Skills test: 25%
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4 hrs, hard, many people involved, ridicoulous questions, tiring, phone interview, one of the most irrelevant interviews ever had. No idea what else to say, damn this limit. Is it not 30 words yet? Oh come on
I applied through other source. The process took 4 weeks. I interviewed at IBM (Sarajevo) in Mar 2018
Interview
You have interviews with other workers at first, and they are not very honest(they get money for you). A short interview with the supervisor and you are done. It is not a real representation of how the company operates when you listen to what they say, but you can get how it operates when you look at how serious they are when recruiting (not very serious).
I applied online. The process took 1 day. I interviewed at IBM (New York, NY) in Apr 2019
Interview
I met with an interviewer over skype and we talked and talked and talked. They asked about my favorite pet and what color I like. We had fun and planned to meet on a hiking trip. Fast forward. We are getting married in the fall. What a process.