Microsoft Technical Support Engineer interview questions

This was for a contracting role. It was a short interview to understand my experience to their relevant product. Half talking about my experience and half giving me scenarios on how I would approach the challenges they see.

The interview process was divided into two sessions. The first part was with a manager, and the second was with a hands-on technical team member. I was asked questions across both technical and behavioral domains. The overall tone of the interviews was warm, professional, and encouraging, which helped me stay relaxed and focused. It gave me a very positive impression of the company and its culture. The technical questions were broad in scope. I was asked to define key concepts as well as to respond to scenario-based questions using the STAR method. These questions were aimed at understanding how I would approach real-world technical challenges, rather than testing rote knowledge. Overall, the interview was well-structured and respectful. It felt like they genuinely wanted to understand how I think and solve problems — not just what I’ve memorized.