Shopify Customer Service Guru interview questions

It was fairly straight forward, the person interviewing me stated at the very beginning how the interview would run. So, I found there were no real surprises as the interview progressed. Two issues.... she seemed very "unworldly," or inexperienced, not quite sure how to put my finger on it... she didn't really seem to have a full grasp of my work experience. She finished the interview by telling me the customer success guru is a very demanding job and since I'm not used to demanding work or prepared to take on a demanding role I won't like the position... as if managing multiple retail outlets isn't? I also think they need to look a resumes/work experience before going into the interview. As much as they say it allows them to approach you with fresh eyes...etc.. I strongly suspect interviews would be far more productive if they knew a little about you going in. (As I have conducted many interviews in my own work experience. )

I applied online and was sent a small "quiz" via email and then was given the opportunity to schedule a time for a skype interview. The interview went fine, it was very informal and mainly went through my life story. I thought it went well, but they decided not to move forward.