Spectrum Billing Customer Service Representative interview questions

I applied online in February 2018 and heard on May 15th, 2018 from a recruiter saying that at the time the class was full but they wanted to speak to me. When I called her back, we did a phone interview and she invited me to an in person interview the next day. I went in and got a tour and had the interview with one of the supervisors at her desk. The in person took about an hour and the phone took about 20 minutes. In person was more of her explaining what the job was like, with questions mixed in where she wrote down things about my answers. The questions felt very casual and went off of what she was talking about pertaining to the job. It was mostly her explaining the good and the bad of the job, making sure I was prepared for the bad.

Applied online and was immediately called back for a phone interview. Phone interview led to Face to face and online assessment at the call center. Was offered the job that day.