This was for spectrum Mobile. You can expect an introductory phone call about the role and interview process from a recruiter. After that it will be followed by a video call from the recruiter for behavioral and basic questions.
Then if successful, you'll be invited for an in-person interview with a sup/manager. It's an on-site role.
Interview questions [1]
Question 1
Tell me about a time you deescalated a conversation with an irate customer
Smooth and easy interview process. The conversation was about 15 minutes long. I was asked a few questions about myself and was told more details about the position I was applying for.
I applied online. I interviewed at Spectrum (Charlotte, NC) in Aug 2023
Interview
There were 2 people who took turns interviewing me. They made me feel comfortable and relaxed and asked me the standard interview questions “tell me about a time when…” please do not take their relaxed state as an indication that the interview is easy or going well. Remain professional and business focused and answer the questions as articulately as you can!!!
Interview questions [1]
Question 1
Explain a Time where you had to deal with a difficult person and how you handled it