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      Spectrum

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      Retention Advisor Interview

      Sep 28, 2015
      Anonymous employee
      Walker, MI
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Spectrum (Walker, MI) in Sep 2012

      Interview

      It starts with online testing that takes about an hour.Then a phone interview that can come on any given day, weekends and holidays included. The next step is a one on one interview with many questions about how you handle situations.

      Interview questions [1]

      Question 1

      How did you handle a confrontation with a customer.
      Answer question

      Other Retention Advisor Interview Reviews for Spectrum

      Retention Advisor Interview

      Nov 25, 2013
      Anonymous employee
      Walker, MI
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at Spectrum (Walker, MI)

      Interview

      Hiring process was smooth, i had 1 phone interview and 2 in person interviews which were with a member of the HR team and also with 2 supervisors. On floor supervisors do most of the interview process which, in my opinion is a great process to let the supervisors do the interviewing to allow a close interaction with the management team early on in the process.

      Interview questions [1]

      Question 1

      All the questions were bases on previous sales experience, if you have had no previous experience in sales, you might have a hard tome with the interview
      Answer question
      1

      Retention Advisor Interview

      Jul 20, 2013
      Anonymous employee
      Greenville, SC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Spectrum (Greenville, SC) in Sep 2011

      Interview

      Applied, and the one week later I got a call from the Recruiter. I had one interview with a Supervisor, then the next day was called back for an interview with the Center manager. It went great and I was offered the job on the spot!

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