Spectrum Customer Service Representative (CSR) interview questions

Performs all the essential duties and responsibilities of a Customer Service Representative. Assists Customer Care Professionals answering questions and/or providing coaching to ensure specialists understand troubleshooting, all products and services, and has strong knowledge of policies and procedures. Works with Supervisors to ensure Team and Customer Care Professional development. Assists in handling escalated problem-solving issues and difficult customer calls, while working with the management team. Assists in identifying call driver activity and real time agent efficiencies. Assists in building team environment. Performs other duties as assigned.