Glassdoor users rated their interview experience at Spectrum as 100% positive with a difficulty rating score of 1 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Desktop Support Specialist and rated their interviews as the hardest, whereas interviews for Senior Desktop Support Specialist and roles were rated as the easiest.
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I applied online. The process took 1 week. I interviewed at Spectrum (Greensboro, NC) in Jan 2019
Interview
It is a two part interview. The first half is with a team supervisor and they ask questions relating to the technical support part of the position. Second is a department manager and they ask questions about how you handle customers and your behavior.
Interview questions [1]
Question 1
A customer called in reporting that their internet service is going in and out. How would you help the resolve this issue?
I applied online. The process took 1 day. I interviewed at Spectrum (Riverview, FL) in Jan 2019
Interview
Sales test. Sales presentation tell experience of selling points don’t give up don’t sweat preserver you can do it Just do it you got this go go go go go go go go go
I applied online. The process took 1 week. I interviewed at Spectrum (Saint Louis, MO) in Oct 2018
Interview
First there was a phone interview, and that was followed up with an in person interview. The phone interview was just basic questions. The face to face interview was mostly asking about my knowledge of the company. Who is the CEO? He also told me at the end of the interview, they expect candidates to know about the CEO and their mission statement before coming to an interview.
Interview questions [1]
Question 1
To role play as if someone called in to order internet only and you have to sell a triple play package