Spectrum interview questions

After you take the online assessment, you receive an email to schedule your phone interview. If they select you to move forward, you then schedule your in person interview with a recruiter. During the in-Person interview I met with 2 people. The first person will ask you A LOT of "describe a time when" questions and then she passed me off to another lady who explained the job. After that, we did a role play scenario where she was a customer asking questions about a bill. After the role play exercise they give you a tour of the facility.