I applied online. The process took 1 day. I interviewed at Spectrum (Saint Louis, MO) in Jan 2013
Interview
At the interview, you will be given a common computerized test that will test your ability to multitask as well as your responses to difficult situations. In addition to the test, you will be engaged in a phone screen, interviewed with a Human Resources agent, and, in some cases, introduced to a separate manager on the floor.
Interview questions [2]
Question 1
Name a time when you were given a difficult situation and how you overcame.
Let's pretend like you are an agent with an office supply store and you are fielding a call for assistance from a customer who does not know how to use a stapler. How would you help them understand how to use it?