TJ Maxx Customer Service Representative (CSR) interview questions

Very nice process and the staff is very nice and welcoming. Had fun during the interview process. They want to know who you are and how you can contribute to the company's growth.

I went to the store in person to get an application, turned it in, and was called within a week for an interview. The TJ Maxx I applied for was in a college town, so they were constantly hiring as students would graduate and leave. I interviewed 1:1 with one of the assistant managers in their office. He just basically went over my application and he particularly paid attention to me having a degree that wasn't business related and asked why I choose retail. I was a newly graduate and wasn't sure if I wanted to continue education, but wanted to work and the experience. He did tell me I was "over-qualified" for a cashier's position, so he offered me to take a Customer Service Representative position. I would train as a cashier for a few weeks then move on up within to train other employees as a Customer Service Representative. We then discussed salaries - I would be making at least $9 an hour (which is over minimum wage in WV at that time I applied) and as I would become a Customer Service Rep, I would get a $1 raise - this varies, however between different employees, I later found out. At that point, it was my first job, so I didn't negotiate and agreed. Then I was told I would have to watch a training video / presentation if I do decide to take the job. I took the job on the spot, and started a week later. Overall, my experience working there was pretty good. I had really nice managers and this particular interview wasn't rigid or formal. I did wear something business casual - some nice black slacks and a button up shirt, but for the job, you can wear casual - business casual.