I applied online. The process took 2 weeks. I interviewed at TP (Bangor, Northern Ireland) in Jan 2019
Interview
Typing speed test followed by customer complaint scenario based on their Sainsburys account. Questions and Answers interview with HR. Started with describing current job asked what hours I had worked. Describing previous experience on customer service roles.
Interview questions [1]
Question 1
Tell me about a time when you provided good customer service?
I applied online. The process took 2 days. I interviewed at TP (Toronto, ON) in May 2021
Interview
Training was provided online with a very polite, well trained and patient employee.. but started feeling rushed near ending of training as I began feeling as if they were just trying to meet some sort of timeline, which is understandable however after the beginning of employment you are expected to depend mainly on online resources and notes from your training. Not a bad company but be prepared to study and dedicate plenty of time towards your work.
Interview questions [1]
Question 1
Experience, Reason for leaving previous employment
Really fast, over the phone, not much of a detailed resume asked. Only request was a test I had to go through over the internet for my internet connection speed.