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Customer Rep Interview Questions
85,754 customer rep interview questions shared by candidates
If you need help but don't want to bother your manager would you ask a co-worker or use internal resources?
Honestly, it felt like more of a conversation than a formal interview. Basically talked about the industry, personality-type questions, tenets of sales, role played a call.
Tell me about a time when an employee asked you to do something unethical. Tell me about a time you received good customer service. Tell me about a time you received poor customer service. Tell me about a technical issue you recently resolved at home.
How do you manage your time and not be late?
Tell me about a time when you went above and beyond to help a customer.
Common things about why going abroad, working period, salary expected ?
Can you deal with angry or belligerent customers over the phone?
Situational Questions: A customer says he spills something on the floor but you cannot see anything. What would you do?
Next question : a customer has 6225 in savings he adds 800 cash plus 2000. how much he has in total ? 6225 +800+2000= 9025. Next question : A customer has 8600 in savings he has a limit of 1500 , how much he has left in his account? 8600-1500= 7100 left in account . Next question: a customer has 3640 in account and takes a loan of 5500 how much will he have left? it should be 1860. After all this i didn't pass the test and when i have asked for feedback he said he can't tell me why as the comp doesn't say why?
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