Why do you want to work here
Customer Services Manager Interview Questions
2,567 customer services manager interview questions shared by candidates
Questions around my skillset
Whats your experience in sales?
How do you determine the priorities of the day?
My experience, the reason I wanted to work for Yell, what I knew about Yell and what skills I had that I could bring to the role
You have previously been in Senior roles, so why a Team Manager
Please describe a situation when you had an angry customer and how did you resolve the issue?
I was asked how I would approach an associate with attitude and/or attendance issues. Pat asked me a bunch of questions about what my previous boss would say about me. Also what areas I needed improvement. I was asked how I dealt with certain situations pertaining to difficult peers or managers.
Would physical intimidation by a peer, real or implied, influence your performance?
If your subordinate is not doing well or you witness them doing something wrong, how do you handle it?
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