Group exercise: Similar to the Balloon debate. 9 survivors stranded in Alaska after plane crash, we were given profiles for each person with things like age, job, family, health conditions and, current state i.e injured, unconscious, stable etc. A helicopter could come every 24 hours and take a maximum of 3 people. We had to discuss and come to an agreement on who would go on the 1st heli, who on the 2nd and who on the 3rd.
Customer Services Manager Interview Questions
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How do you think the product works?
How are you able to handle rude customer?
-Vous faite quoi dans votre poste actuel ? -Quel sont vos prétentions salariales ? -Nous n'avons pas de télétravail, ça vous va ?
Nothing.
How were they (according to me) training poorly at my then current job? (this was following something I had said earlier)
Describe a situation when you needed to kindly decline a customer request and re-set their expectations
They read a scenario of a bad employee... then asked you to describe/list everything that was wrong with the story
Tell us why you moved from your previous employer
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