Customer service related questions, since it's a business that very focused on customers.
Support Specialist Interview Questions
13,848 support specialist interview questions shared by candidates
You walk to a users desk to troubleshoot a monitor issue. it keeps saying ' no input detected'. The user has 2 monitors. How would you troubleshoot.
We have start dates at the end of January 2018.
What is AD, Laserjet printer, .ost file, pst file, shadow doc, situational questions like how do you handle a situation when HR tells you to recover a legal file, then a user on the floor calls stating their printer is down and affecting production and the CEO needs your help, who would you attend to 1st and why.
Have you had experience working with colleagues who are not co-located?
While not required, would you be interested in overtime and/or occasional weekend work?
Why do you want to work for PointClickCare?
1. Hiring Manager: Getting to know you, more laid back conversation style. 2. Two Engineers: A few questions about the software, wanting to know more about you as a person and more of a conversation. Explained the role and the company. 3. Two managers: Straight forward question after question. What is something recent you've learned and how have you gone about that? A round about question to get to "how did you deal with a difficult person at work?" "what was a significant problem that you had with Civil 3D and how did you troubleshoot?" "how have you convinced someone to change their minds about a course of action?"
How many tennis balls fill a plane?
Tell me about a challenge you faced.
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