Airbnb reviews

4.0

78% would recommend to a friend

(2,379 total reviews)
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Brian Chesky

86% approve of CEO

66% positive business outlook

Airbnb has an employee rating of 4.0 out of 5 stars, based on 2,379 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Airbnb employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Jun 24, 2013

Enjoyable, but deeply political

Anonymous employee
Recommend
Business Outlook

Pros

Some of the best and most talented people I have ever worked with. The connections I made there will help me for the rest of my career, and I believe I made friends for life. The opportunity and experience I was offered to make a genuine contribution was far greater than I imagined when I accepted the position, and I really felt I made a difference to the company's direction. Fast-moving - although if you had been there for as long as myself (around 2 years), you could see the slow-down.

Cons

Hugely political. If you're friendly with the right people, regardless of how useless you are, or how well-known that fact is, you will be protected and rewarded disproportionately. I honestly felt like the harder you worked, the further you dropped in the pecking order. The startup vibe is completely dead. Airbnb is now a corporation. There is no such thing as a flat hierarchy anymore, whatever that was supposed to mean in the first place. None of the advertised perks are available to anyone outside of San Francisco Despite being a "people" company, many decisions have recently been made for completely the wrong reasons - and they're just plain stupid to the average bystander. It was very difficult to ever have full faith in the senior management team - in typical startup style, this was made up of mainly of 20-somethings with only a year or two of work-experience. In the past year, I noticed the average quality of new hires dropping significantly - to the point where several "IT specialists" were unable to understand BASIC IT principles. The "Culture" of Airbnb is regulary trampled all over by the senior management.

2.0
Mar 12, 2024

Toxic

Anonymous employee
Recommend
Business Outlook

Pros

Great Pay + Benefits Interesting Industry Potential to work on really cool projects

Cons

Culture Culture Culture They take themselves way too seriously and there is no margin for error. The environment is toxic, oftentimes speaking to people in disrespectful and rude tones. I was literally screamed at and spoken down to as if I was nothing. It's very much decision by committee, but the most popular person - not the best idea - wins. I cannot tell you how many times I would advocate for something, have my idea turned down only for leaders to present it as their own idea just a few months later. Work/Life balance doesn't exist. Because everyone is remote, they expect you to be available at any and all hours. My boss literally emailed me on Christmas and New Years Eve. It.Never.Stopped. And they would share a firehose of documentation, rarely with context, and by the time you had a chance to review any of it they would have already moved onto the next thing with a whole new set of disorganized documentation - then in the same breath talk about needing to streamline all the documentation. It was like a fire drill orchestrated by an executive with ADHD every single day. Truly maddening. They work incredibly fast paced - which can be a great thing - except they don't ever have moments of thoughtful reflection and/or planning to ensure that the work they're so diligently focused on getting out the door is 1) done well or 2) the right thing to be spending resources on in the first place. They pivot so often, you spend most of your time planning, no time deploying, only to have the plans thrown out. For being a digitally native company, it's really sad how little they actually understand about digital best practices and getting data on anything is like pulling teeth.

3.0
May 15, 2020
Recommend
Business Outlook

Pros

(Pre COVID-19) Free food, 3% 401k matching, decent stock options (if the company ever goes public), decent PTO options, flexible managers, dogs in the office, cool office space, diverse, travel benefits, mental health benefits

Cons

Very disorganized, most employees have never had a corporate job and very much act like they're straight out of college, does not value introverts, weak WFH policy, dogs in the office, lots of money spent on office space, loud place to work (not great if you like a more peaceful or serious work environment), defensive toward anyone questioning policy or procedure, poor training

Viewing 88 - 90 of 2,379 Reviews

Glassdoor has 3,263 Airbnb reviews submitted anonymously by Airbnb employees. Read employee reviews and ratings on Glassdoor to decide if Airbnb is right for you.