Amazon CS Operations Manager reviews

Not as organized as you think a big company would. I started as a Warehouse Associate which led me to become an Ambassador of the station. Then I was hired into the new Delivery Station Liaison role which is in station Customer Service. The idea of the position was great and it was tested out beforehand but when I came into this full time position, it was not ready to be launched at all. It took us a month until we were kind of able to to anything. Whether it was permission issues or computer, I was basically doing nothing for a month and a half.

Poor management, lack of workplace culture, trainnings are really poor in quality and to cover important subjects, not real carreer opportunities, the equipment provided isn't enough to provide the service level you expect from the agent, CSOS needs a huge update respose times are wait too long, and the bugs are a daily basis struggle, there was no supervisor feedback regarding how to improve the contact handling.