Amazon reviews

3.5

60% would recommend to a friend

(209,658 total reviews)
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Andrew Jassy

50% approve of CEO

57% positive business outlook

Amazon has an employee rating of 3.5 out of 5 stars, based on 209,658 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

210K reviews
2.0
Aug 2, 2016
Recommend
Business Outlook

Pros

-No other company will give you experience directly leading up to 500 people as quickly as Amazon will, and you will quickly become a leader of people by necessity. -Its really interesting to learn what makes the engine of the beast that is Amazon fulfillment tick. -Working here still looks extremely attractive on the CV, and can provide you with some interesting exit opportunities - even after just one year of employment. -There is scope for quick advancement for EXCEPTIONALLY good performers (promotion to Sr. Ops Mgr within two years, GM within 2.5-4 years, regional director 4-5 years). The merely ‘good’ performers however will get stuck at SOM and have limited scope to advance beyond. -Your sign on package will include a healthy amount of restricted stock units (RSUs) that can become very valuable later on if the stock price happens to double or triple - assuming you can stand to last long enough until they fully vest (4 years). -You’ll deal with so many ridiculous situations and individuals that acing the behavioral interview for your next position after you leave Amazon will be no problem. -While you’re in the Pathways program you’ll get to attend a week long Pathways conference in Seattle once a year, which is extremely informative, interesting, and actually a ton of fun. -I’m not sure why you would be, but if you’re absolutely, 100% set on working within Operations within Amazon, the Pathways program is a million times better of an entry opportunity than coming in as an Area Manager or even standard Operations Manager. -If for some reason you live, breathe, and die for the Amazon culture and the Amazon way you just might make it here and be an Amazon success.

Cons

-Although the starting salary + bonus is in fairly in line with other post MBA employers, you’ll be working i Banking hours, without the i Banking pay, nor the scope for fairly rapid and substantial income jumps that the field provides. On top of this, the work you’ll do for Amazon is actually more demanding than finance because you’ll be doing work that is incredibly physically exhausting, and will probably spend all of your off days lying in bed trying to get your energy back. -Opportunities to enhance your income and salary through promotion pale greatly compared to other industries and companies. There are both less openings for advancement, and the jump in compensation you’ll see when promoted will typically be lesser than that of other companies. -Annual salary raises for employees that meet or even exceed expectations are pitiful and are less than inflation (<1.5% Outstanding performers are only bumped 2.0%). The promotion to Sr. Operations manager (which is a big deal to the company) only consists of a ~5% base salary increase from the starting Pathways salary. This makes the in-line-with-industry offer that Pathways starts you at feel like it is really just to get you in the door. -This is NOT a typical post-MBA role. Business acumen and overall intelligence and value to the business mean nothing in this role and is not valued at all - the role is really all about relentlessly barking down orders to your team in order to ‘drive’ improvements to the limited scope of metrics that your SOM silo’s you into, often at the expense of the well being of other people or the operation at large. You’ll also get sick of people using the word ‘drive’ all the time and feel a slight urge to throw someone under a bus every time you hear it. -Due to the secluded and low SES location of most fulfillment centers, you’ll have limited opportunity to develop relationships with other young post MBA professionals and expand your professional network. Completely forget happy hours or meeting colleagues or friends for dinner after work. In fact, completely forget being able to do ANYTHING after work, because as I mentioned above you will be so physically exhausted. -All businesses have office politics, but due to the unreasonable metrics pressure that everyone from all areas is constantly under, the office politics game at Amazon is particularly shameful and terrible, with political capital being used or gain to get or give assistance with trying to help someone else out with their metrics constantly. -Expect to get minimal or no support from your peers, manager, or HR. -While the rest of the world is enjoying the Christmas and holiday season (Peak at Amazon) you will be working 6 days / week, 12-15 hours / day and your life will be worse than hell. -The illogical interactions and senseless gibberish you’ll be slammed with - particularly by the hourly associates - but perhaps unexpectedly by many of the other AMs and OMs, your boss, and, god forbid, even the GM, will make it seem preferable to be instead sticking hot needles into your eyeballs. Overall, as you can see, there are many more negatives to this job than positives. I’d recommend to take it if you have no other options and you need a big brand name on your CV, otherwise I’d recommend a pass, and for you to congratulate yourself on the bullet you’ve just dodged.

5.0
Apr 6, 2015
Recommend
Business Outlook

Pros

vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs

Cons

Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion.

1.0
Aug 6, 2014
Recommend
Business Outlook

Pros

Let us start with Amazon first and then with AWS. Amazon has this unique method of hiring. When there is a fire at Amazon and a dire need to hire, you will be immediately called for interviews and the whole interview process is expedited within weeks and you will also get an offer the next day you are interviewed. After applying for 4 years consistently I got my first call and then got called onsite right away and then an offer within 24 hours. I understood they needed a person on board very badly. Because it is Amazon, you will take the offer right away without thinking and plus the offer is so lucrative that you will just take it. Don’t be fooled with the stock options they offer as a part of the hiring package. Ask for more base salary or joining bonus. Average tenure at amazon for an employee is 1.5 years and stock options mature in 3rd and 4th year and hence you don’t see a single penny of it. Amazon pays you high but takes away your personal and family life. It is a place where everyone tries to prove they are right, even at the cost of other colleagues. So it is a rat race, where everyone tries to outsmart other at any cost. In the end people are very exhausted and look for other options. The office politics gets to you if you believe that hard work is the only means to progress in your career. Not many people know that amazon has this unique culture of laying off 10% of the work force every year irrespective of what you put in. So your relationship with your manager and other managers also will matter when it comes to review. Also, at amazon, anyone can write a review about you at any time, which will count towards your final performance review. So you have to watch your back constantly and have to be people smart and also work smart. This is not easy because even if you put in 120% you may not be in the best books with others because you did company’s good and in doing so, you stepped over someone in some way, who will write a review about you and to which you have no visibility to. So what you will see in your review will always be a surprise. If a decision is made to let you go per the 10% lay off rule, then they will give you 100 excuses and reasons of not performing. Except if you join in the last 3 months of the year, you are in for a review. I joined in September and in 15th week of my service, I was told that I am a part of the performance improvement program, which is a sophisticated name for the 10% people, who are walked off on any day the manager wants. The guard comes with a box and takes your tag and computer and you walk with an embarrassment. The culture is so rough that you hardly make any good friends at work because everyone is constantly thinking you are being nice but not sure if you will write a decent review.

Cons

Coming to AWS supply chain group. This group is nothing but laid off/struggling workforce of Dell, who have pulled each other into AWS. The whole group is a big mess as people come and leave in few months. Here the work culture is even worst that the amazon retail groups. The team is small, the work is loads, the ups and downs in business are huge because of which planning almost always goes wrong and you never know how that bad planning affects your work and you are made a scape goat of the events that were beyond your control. Someone somewhere is constantly counting the strikes against you and you will see that in your review or some other way when you finally walk off from AWS. The whole company runs on excel sheets with no ERP system that is strong enough to give visibility to people. So there is constant guessing and errors in what you communicate. Even if this is happening, you should be able to prove that you are smart and good at all times. There is a culture of writing a white paper. Any time something goes wrong you write a 1 pager and publish to the group. The management believes in churning papers, which no one really reads in future but you need to write them for proving your point or to cover of the mess that happened for no fault of yours but may be held against you. These papers take your office time and then you have meetings that never end and the work will start after 5.00pm. They actually have hired someone to help you write these papers. Amazon does not believe in ppt but believes in word documents. They are so frugal that they do not have a color printer on every floor. You may have to go 10 floors up or down to get that 1 colored copy. The seating space is so cramped up and they call it high density seating. You can actually touch 3-4 people if you stretch ur hand on both sides. There is a wait list for 2 years for parking in the building. So you eventually take a bus every day. All I would say is it is a big mess in AWS supply chain group. Which company hires and fires people in a period of 1 year, just because someone wrote something against you. The trust and healthy work culture does not exist. You will lose your health and hair in return of wealth that you cannot enjoy. It is not easy to survive in this place if you are not work smart, diplomatic, very fast paced and consistently vigilant to watch your back. Everyone leaves with a bitter taste. It is very common that on a Monday morning, your very next seat colleague is not at his seat because he worked his last on Friday and nobody knew it till he did not show up. Eventually you will learn he was recycled. Above all, there is no severance package and amazon takes every penny of your joining bonus and relocation back even if they lay you off and you did not resign out of your own will. So do not spend that money you get on something you like, because you never know how long you will be at AWS before you are long forgotten because the show must go on and there are lot of qualified people in the world that this company can afford to recycle. I never had experienced and never believed that a company has a culture that can ruin you, but there exists such a company- Amazon

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