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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,646 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,646 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financeiro industry (3.7 stars).

      Reviews by job title

      19K reviews
      3.0
      Sep 26, 2023

      Sleeping Giant

      Business development manager
      Recommend
      Business Outlook

      Pros

      The money if you are a top performer in sales is brilliant

      Cons

      American Express made leadership changes in 2021 who came in and completely destroyed the culture and the trust of the employees, upwards of 50% of the team left to a direct competitor as leadership removed incentive payments and changed commission structures giving people 50% pay cuts with 24 hours warning, there has been a mass exodus to the same competitor and despite the efforts of middle management the suggested changes to try to retain staff were ignored.

      3.0
      Sep 25, 2023

      Hybrid work environment not beneficial

      Senior analyst
      Recommend
      Business Outlook

      Pros

      1. Work ethics 2. WFH setup post pandemic was great 3. Few co workers

      Cons

      1. Virtual environment turned into hybrid which sucks for migrant workers 2. Politics in team 3. Job is completely target based like no of cases processed in hour which affects mental health 4. Every policy they make is to kill mental peace of employees. 5. Food in food court is preety bad/ bland List goes on

      3.0
      Sep 19, 2023

      Great company, very cliquey

      Senior marketing analyst
      Recommend
      Business Outlook

      Pros

      - Clean "Closed loop" data: Really great to work with good quality data for successful campaigns - No compromise on Brand image and quality of work is the best in the industry - Truly customer focused company: Makes working on projects fun and meaningful - Work environment is extremely professional, and a lot of opportunities for mentorship

      Cons

      - Teams have lots of cliques, if you're not part of one, you are not on the growth track - Very hierarchical, employees are micro-managed - Non-competitive pay (had loads of retention issues) - Pay increases are very slim if any at all - Very political, open conversations between colleagues around pay and growth are discouraged. Grading system between same band employees can be unfair at times, often rewarding someone who is on a prority project vs someone who truly deserves the recognition.

      Viewing 379 - 381 of 18,646 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 22,004 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.