American Express reviews

The biggest downside is that if you do TOO WELL as a Customer Care Professional, you will not be promoted to other roles in the organisation. Your metrics are your leader's metrics as well and as such they do not have any incentive to lead you to other roles - its sad. Its very common to see people with not so great results get promoted, because their manager does not want them. However this is isolated to the Customer Care Professional role and teams only. Other teams I have been in are normal (I didn't have the best statistics and I was promoted).

1)You have to generate lead , you have to close deal you have to do documentation part , you have to do customer service part ,so basically from start to end everything you do , 2)even they dont have doc-boys , so that part also you have to do..... 3)no telesales team so lead you have to generate 4)work environment is worst, its like pressure cooker or boiler , language use by manager is pathetic, Offrole employee treated as dogs only. 5) incentive structure is have so many conditions so its almost impossible to get one . 6)no matter how many meetings you do you will get travelling only if card get approved. 7) actual job timing is 9 30 to 6 30 , but that on paper only ....you have to work till 9 30 moat of day 8 ) they will tell 2 sat and all sundays are off But once sat off they will give According to there comfort and many times on sunday also you have to work , if they feel they will send you mall and other places for sale. So basically if you hate your health, personal life , you can join this company.