You're just a Number...and it's not #1
Pros
PTO. Maternity and paternity leave. Been here 7 years and we've only done two shift Bids. 3 years ago I would've had a lot more in this area but amex is starting to burn out their employees and treat them like a number since New CEO and changes from focusing on customer service versus sales. I'm excellent at sales but this is a whole new level.
Cons
1. Since focus has changed to hardcore sales management and leadership treat you like a number. 2. Reps know more than their management who only know how to copy and paste. 3. If you're amazing at customer service and average at sales, they will never acknowledge it 4. To advance in the virtual environment you have to be kissing management Butt by laughing at their dumb jokes. 5. Expect a lot of interim roles which allow management to test out how much you kiss butt, if not enough...back to the phones you Go. 6. The India and Manila centers hardcore force sales down card members throats. And their communication skills between other departments lack. And they cold transfer poor survey calls to U.S. Reps 7. Card members a entitled and defending as if you are beneath them. 8. Tech team we reach out to for troubleshooting our computers and phones from home aren't nice. So good luck getting help. 9. Team leaders make commission off us reps so they hinder you and talk you out of applying for advanced positions as that will cut their pay. 10. Team leaders don't take the time to get to know their employees any longer. Team leaders are repetitious.