American Express reviews

4.1

82% would recommend to a friend

(18,653 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financeiro industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Dec 20, 2018
Recommend
Business Outlook

Pros

Great brand that looks after its employees. The company provides opportunities for growth and to move across the world.

Cons

Can be very bureaucratic, and decision making is slow. Constant re-organisations make it difficult to gain momentum.

3.0
Nov 11, 2018
Recommend
Business Outlook

Pros

Overall, I would work at American Express again. Good culture, but that can depend on which organization you work in. Certain organizations do not espouse the Blue Box values. Good work/life balance. Same caveat. Good vacation allowance. Great direct management and good management one to two levels up.

Cons

Salaries near the bottom of the industry and comparatively poor against other companies in like for like roles. US citizens have poor job security. Watched many talented individuals lose their jobs so that the company could hire replacements in India. Not because those individuals did not perform well, but only because they were tenured and at the top of their pay ranges. Three levels up and further, they're typical executives that see you as a cog and not a person. They see your work as dollars that make up their bonus. They make changes, not because they're beneficial, but because they need to put their stamp on things.

2.0
Nov 1, 2018

Don’t be fooled by appearance

Recommend
Business Outlook

Pros

Pay and benefits. (Don’t pay attention to the bonus/incentive structure for phone jobs....it’ll change a lot.) Parental leave is great for this country and is inclusive, just like the company tries to be. Sunrise office is new and looks pretty cool. It’s a huge improvement from the office back in plantation. Prestigious brand and looks good on resume.

Cons

There are abusive people in power/leadership and there’s nothing you can do. If you report them, they won’t lose their job but they will try to get back at you if you go to HR **example of abusive leadership: a TL trying to make me quit when I was pregnant by playing mind games but also saying things like “you know this job is your only option. No one would ever hire a pregnant lady. Now you’re crying? You cry all the time so I have no empathy for you.” I also know of men in leadership who have touched women inappropriately, specifically platinum TLs. Favoritism is extreme: if you are friends with your leader, you actually don’t have to do any work, AND you’ll get promotions! If you are not friends (seemingly because you’re a different race than all the leaders & favorites) your work will be nit picked constantly.

Viewing 427 - 429 of 18,653 Reviews

Glassdoor has 22,012 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.