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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,655 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,655 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financeiro industry (3.7 stars).

      Reviews by job title

      19K reviews
      1.0
      Sep 30, 2018

      Broken company with issues

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      The most talented and knowledgeable set of travel agents in the world.

      Cons

      Working weekends, holidays. Raises don't happen. Blame the agent for every error and company takes no initiative to fix the issues. No in house/regional back office support. No one takes responsibility for anything. Computer systems are always crashing and sending simuls. Ticketing in India will let things sit and let fares expire and then you have to call the customer and tell them your previous quote was false. They care about shareholders, not employees. Constantly hiring because they can't keep anyone.

      5.0
      Sep 21, 2018

      I loved working at American Express

      Analyst
      Recommend
      Business Outlook

      Pros

      I worked at the American Express Desert Ridge facility (North Phoenix). This facility is immaculate and full of conveniences. The location is surrounded by expanses of empty land, so if you want to leave for lunch, you have to get in your car. That being said, each of the three buildings have some type of store or cafe, and there are vending machines in every break room on every floor. I felt lucky to be working there when I would walk in the building. In addition to having great facility, the culture at this location is really interesting, and varies from team to team, department to department. People talk freely, and collaboration is easy to accomplish. I happened to have excellent leaders above me, who valued work-life balance, and took a practical approach to the logistics of accomplishing task.

      Cons

      While I was working there, parking was a nightmare. I have heard that a parking structure has been/is being erected, but I can't speak to its efficacy. Another con is privacy. The facility is mostly open floor plan, long tables with low partitions and mounted monitors. Seats were not assigned, and reserving your seat was a very frustrating task for some. This issue caused major problems on a social level.

      1.0
      Sep 17, 2018

      Barely Legal Practices

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Some of the people you work with are nice Saying you worked for Amex goes a long way Youll do well in the company if youre happy to trample on everyone else on the way up

      Cons

      In an attempt to save money amex have outsourced A LOT of their employees to Manilla/India. This has caused job layoffs in Brighton and animosity with the Brighton employees as not only do they not feel their jobs are secure, but the training of these people abroad is not adequate so we ended up taking the hit from everything. Amex pays staff below the market average for wages across the board, unless you earn commission (which theyve even cut back on massively from customer services) I have seen staff treated illegally and refused requests to see the occupational health dr because they werent believed, they ended up coming to work when they were unwell for fear of punishment Big pay differences for people doing the same job You are VERY disposable to them. I saw someone lose their job as there was 'no need for it', only for someone else to come into the role a few months later Youre expected to give up all your free time for amex

      Viewing 430 - 432 of 18,655 Reviews
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