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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,653 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,653 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financeiro industry (3.7 stars).

      Reviews by job title

      19K reviews
      2.0
      Nov 14, 2017

      Travel Counselor

      Travel counselor
      Recommend
      Business Outlook

      Pros

      Company benefits are excellent. Other departments in the company are great. Cafeteria is convenient.

      Cons

      Lack of management support. Perks to the job are a plus but you never get to use them. Very stressful job. Customer surveys are great if you do an excellent job. However, if you get a survey back for someone that you didn't help, they do not take this survey out of away from your rating. Impossible to meet or exceed the goals that are expected. Do not recommend being a Travel Counselor for this company.

      3.0
      Oct 10, 2017

      Big cuts in operation expenses due to loss of Costco

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Great people and good intentions. Benefits are comparable to other big companies. Most leaders are good but you find the occasional "work in progress". Great opportunities to learn, lead, and move around.

      Cons

      Big cuts in operation expenses (-$1B) which has resulted in RIFs over the past two years and ongoing. Always being required to do more with less. Fewer opportunities for training and development over the years. NY employees look down and talk down to other employees around the globe.

      Viewing 445 - 447 of 18,653 Reviews
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      ReviewsAmerican Express reviews

      Glassdoor has 22,012 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.