American Express reviews

4.1

82% would recommend to a friend

(18,657 total reviews)
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Stephen J Squeri

89% approve of CEO

80% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,657 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Financeiro industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Jul 5, 2017

Indian bureacracy claims another victim

Recommend
Business Outlook

Pros

Okay health benefits, good vacation perks. Decent cafeteria, some people are nice.

Cons

Imagine getting up in the morning and getting ready for work, like always. Now imagine not having any control over anything in your house. The only control you have is a form that you fill to get access into ur restroom, brush your teeth for example. Imagine a person opening the door and holding your brush and he is  brushing ur teeth with it. You ask for another brush, maybe an electric brush, but they say that they don't have a template for this brush, they haven't heard of this brush and they don't have any training either. Either way, it's their hand and they will brush ur teeth the way they want to do it. Similarly, imagine the same process for everything else u do in the morning.  Now imagine 1000 ppl living in your house . Ur house is big enough to accommodate all these people, but it's still their house as well. Their job is to make u get ready every morning and take over everything that u used to do alone. Not that u NEEDED any help, you sure as hell don't WANT any help, but the help is FORCED on you.   Now imagine all these people are smug and cocksure of their job security. 99.99% of them are from the  Indian outsourcing companies - unqualified and not interested in engineering. All of them are given the more challenging work while you are relegated to be a sitting duck, acutey aware of the frivolity and absurdity of your situation... A target for layoff. Imagine your boss, a robotic product of this environment, just doesn't give a damn abt your career. He just wants to impress his manager to get promoted. Agile is a word they use to get promoted and never practice.  Imagine that you have nothing to do all day at work. You are depressed that you now have at least 50 people who do what you were in charge of in your previous job alone. You have to deal with a labrynth of political mazes, other people's emotions and, infuriatingly, other peoples languages to make any headway here. You ask for more work, but you are given documentation work. You ask for more technically challenging work, you are told no. The reason is obvious - thou shall not threaten managers position. Also, another bugaboo they like to throw around is security. They apparently have all these layers of unnecessary manpower "for security reasons... Amex is finance company.. reputation at stake" blah blah. This is an empty excuse. No correlation between restrictive engineering practice and security and privacy.  The end result is total inefficiency. There is a reason why Indian bureacracy is one of the worst and most inefficient in the world. Well, it's taken over AmEx. 

1.0
Jun 25, 2017

Big Data Engineer

Recommend
Business Outlook

Pros

- Opportunity to use some of the tools in the big data tech stack - They are trying hard to reinvent themselves as a tech driven company but are failing at it though.

Cons

- Most of the hires are mediocre at the very best (and the remaining ones moving from the consulting firms like infy/tcs/cognizant/impetus). The mediocrity in turn leads to more politics within the teams. - Toxic work environment is demotivating.

3.0
Jun 21, 2017

Meh.

Recommend
Business Outlook

Pros

- Good benefits (especially expanded maternity/paternity leave) - Promotes philanthropy and volunteering (even during business hours) - Varied employee networks you can join to expand your network, gain skills, etc - Cheap cafeteria (in NYC office) - Fitness center / nurse in building (in NYC office) - Flexibility for remote work (dependent upon your team/manager) - Flexibility to change roles within the organization

Cons

- Company relies on its brand more than actually having products people value - Many "lifers" who sometimes lack the perspective of how other companies run more efficiently than us - Technology is mostly outsourced to poor (read: cheap) contracting companies - Product Management is mostly run by inexperienced people who offer little to no coaching for their teams - While you can move within the organization, it's mostly in lateral roles (where compensation changes minimally if at all) - Huge passive aggressive culture; better to be "nice" (even if it means you are ineffective) so you get a good review/bonus - Many are looking to get a "win" under their belt to catapult them to a higher role rather than create good products; launching something (anything) is more important than launching with quality. - Professional development is severely lacking; if you don't have a good manager, it might even be non-existent.

Viewing 454 - 456 of 18,657 Reviews

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