Does Assurant pay their employees well?

According to anonymously submitted Glassdoor reviews, Assurant employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Assurant. This rating has been stable over the past 12 months.

How satisfied are employees working at Assurant?

62% of Assurant employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Assurant 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Assurant?

Customer Service Representative (198) , Claims Adjuster (65) , Customer Care Specialist (56) , Manager (40) , Customer Service Representative (CSR) (34) , Loss Draft Specialist (32) , Business Analyst (31) , Cell Phone Repair Technician (29) , Customer Service (29) , Director (27) , Processing Specialist (26) , SSR Business Processing Specialist (24) , Software Engineer (24) , Project Manager (23) , Repair Technician (22)

What are the pros of working at Assurant according to real employee reviews?

"Great benefits and progressive when it comes to ways to support their employees outside of the actual work." ((in 369 reviews)); "Great people to work with and if you work hard you will be taken care of" ((in 179 reviews)); "Good Company especially work from home and flexibility on the schedule." ((in 147 reviews)); "A good work/life balance is respected." ((in 86 reviews)); "Great culture and values." ((in 81 reviews))

What are the cons of working at Assurant according to real employee reviews?

"Management is poor and not capable of completing on larger projects." ((in 189 reviews)); "Pay is low on that of that avg 15 per hour and now most teams have been cut to two" ((in 165 reviews)); "Poor Training Pay Accountability Managers are always in meetings" ((in 80 reviews)); "The rapid pace of change in the marketplace was not something that upper management was able to to navigate effectively." ((in 50 reviews)); "No training, lack of resources to perform job, unprofessional" ((in 49 reviews))

What are employees saying about Assurant layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Assurant layoffs and their outlook for job security at Assurant in 2026.

Assurant reviews

3.5

62% would recommend to a friend

(3,068 total reviews)

Keith Demmings

75% approve of CEO

58% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.6

Culture & values

3.6

Work/Life balance

3.4

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Assurant has an employee rating of 3.5 out of 5 stars, based on 3,068 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Assurant employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Jan 5, 2025

RUNNNN - all of their processes are designed to ENCOURAGE a high turnover rate.

Customer care specialist

Recommend

Business Outlook

Pros

The job itself is ok once you actually learn the material.

Cons

Where do I even start? The client I worked for was Chase bank. The operational procedures need to be analyzed and changed - [ ] on every single level starting from the top. The processes are not in place to help employees succeed. I imagine the turnover rate is extremely high because of this. For example, you can go above and beyond for a customer but if you don’t ask them to sign up for text messages, you fail the call. Why should my livelihood be determined by that instead of the quality of my actual work? Also, leadership is not there when needed and the micromanagement is just something no adult should have to deal with. Managers and team leads are extremely condescending. You can ask for help in the team chat with no response from leadership, but the moment you’re in ACW status too long or have a customer on hold too long while you wait for assistance, they are messaging you on the side. All they care about are numbers. You could be 30 seconds late from break and there’s already a message waiting for you when you log back in. The entire system needs to reanalyzed and changed. i don’t even understand how the company is successful

Assurant Response

1y

Thank you for your review - we have made sure to share your comments across our internal teams.

4.0

Jan 1, 2021

Good benefits and perks; poor leadership at the department levels

Analyst

Recommend

Business Outlook

Pros

Health, vision, dental, life, STD/LTD benefits for the family, even domestic partner coverage is offered. 401(k) match is great. Flexible hours and WFH where possible. The company has done a terrific job through the pandemic, for most employees.

Cons

Recent layoffs and job outsourcing to global partners is concerning. Leaders that push unrealistic KPI metrics then scream about poor quality are valued over those that care about balance of quality & quantity. Annual reviews & increases (0.5%-2%) are a complete joke; there is no 'pay for performance', therefore being an outstanding performer is not valued. No room for growth, therefore salary caps out due to job grade salary ranges. Must change jobs/roles to a higher pay grade position in order to earn more. Nepotism and favoritism abound. HR exists to protect the company, not to assist or guide employees with issues that arise.

Assurant Response

5y

We appreciate your feedback and thank you for your years of service. We encourage you to speak with your manager directly or your HR Partner with your concerns.

1.0

Apr 16, 2019

Poor management and unprofessionalism

Customer service agent

Recommend

Business Outlook

Pros

Some people are nice and caring.

Cons

Dealing with a bunch of judgmental, gossipy, drama filled unprofessionalism. Pay too low to afford a comfortable lifestyle. No room for growth.

Viewing 10 - 12 of 3,068 Reviews

Jobs at Assurant

Coordenador de Analistas de Negócios

Assurant

Assurant reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

RUNNNN - all of their processes are designed to ENCOURAGE a high turnover rate.

Good benefits and perks; poor leadership at the department levels

Poor management and unprofessionalism

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