Assurant reviews

3.5

62% would recommend to a friend

(3,069 total reviews)

Keith Demmings

77% approve of CEO

58% positive business outlook

Assurant has an employee rating of 3.5 out of 5 stars, based on 3,069 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Assurant employee rating is in line with the average (within 1 standard deviation) for employers within the Seguro industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Nov 18, 2025
Recommend
Business Outlook

Pros

Some coworkers were talented and kind. Remote work.

Cons

No structured onboarding. There is no formal training, no process documentation, and no clear roadmap for learning the systems you’re expected to use. You’re often thrown into work with platforms and workflows that no one has taken the time to explain, yet you’re expected to perform perfectly from day one. Constant assumptions that you “should already know” things no one ever taught you. Instead of leadership acknowledging gaps in training or communication, the default response is often to assume you missed something or did something wrong (even when you were never given the context, tools, or instructions). A pattern of being blamed for issues without real evidence. My manager frequently jumped to the conclusion that I caused problems, even when I didn’t have access, control, or involvement with the task in question. This created an environment where I felt constantly on edge, having to prove I didn’t do something rather than being supported in learning how to do things correctly. It made it difficult to feel psychologically safe or confident in my role. Direction is unclear, incomplete, or contradictory. You may be given an assignment but not the files, requirements, background, or even access needed to complete it. When you ask for clarity, you're made to feel like you're asking something obvious when the information wasn’t provided in the first place. Leadership communication is inconsistent. What’s said verbally vs. in meetings vs. in tasks often doesn’t align. Priorities shift quickly without explanation, and you're expected to keep pace with changes that aren't communicated clearly. Difficult to succeed because expectations aren’t defined. Performance feedback tends to focus on what leadership “expected” you to know or do but these expectations were rarely stated, documented, or coached. Workload is unstable and reactive. Some weeks are slow because approvals are stuck or directions are missing; other weeks you’re handed high-pressure tasks with next to no context, then evaluated as if you had all the tools and information from the start. Overall lack of psychological safety. The environment makes it easy to internalize stress, doubt your abilities, and question whether you're doing anything right (not because of performance, but because the structure to succeed simply doesn’t exist).

avatar
Assurant Response
1mo
Thank you for your review - we appreciate the time you spent outlining your feedback. We have made sure to share you feedback across our internal teams to help us continue to improve on our employee experience.
1.0
Oct 7, 2025

FALSE EXPECTATIONS

Recommend
Business Outlook

Pros

The only pro is some of the kind co-workers that you can relate with.

Cons

RUN FAST if you are seeking an opportunity to work in claims. The expectations from management specifically under the new leadership of the AVP (DJ) are extreme. This company needs to be more understanding that insureds typically are not happy with insurance companies because of the negative connotation that insurance companies have. As adjusters we are constantly trying our best to work hard and efficiently but we are not robots or artificial intelligence. We are humans and we need time to get our work done. It seems like they are trying to get rid of the entire current team to bring on a new team. Some of us have worked here for over 5 years and none of it matters anymore. I hope Assurant rethinks who they have placed in this senior leadership role. We need someone who is more understanding and has actually worked a claim in recent years. Also, managers and senior managers should stand up for all employees!

avatar
Assurant Response
5mo
Thank you for your feedback and for being on the Assurant team. We have made sure to share your review internally, but we also encourage you to bring any issues to your manager or People Partner.
2.0
Jun 25, 2025

Disappointed

Recommend
Business Outlook

Pros

I like the people I work with QQ and some supervisors.

Cons

They took away 10% on the weekends and bonus money is cut to 1/3 maybe at end of year . QA is unsupported and abusive. Customers always screaming at you. Very hard to move up. Pay is not enough to make rent in America.

Viewing 130 - 132 of 3,069 Reviews

Glassdoor has 3,706 Assurant reviews submitted anonymously by Assurant employees. Read employee reviews and ratings on Glassdoor to decide if Assurant is right for you.