Sadly the company got to big for its own good and quickly went from quality to quantity. There was a time when it was a hush hush thing when "Operation Condor has left the roost" and when I left in 2011 it was a giving thing to mass tell thousands of players a day.
It truly is a game of who you know and even worse when your bosses are BFFs with HR, The management never took the job seriously but had no issues whatsoever taking the glory when their team did well.
Perks from the company are slowly draining, First 2 Blizzcons you would get 3 tickets for friends and family, then the next only two, then the next only one, then you got 3 tickets that you could "pay for". Frankly I am surprised that they didn't make the employees pay to go in and work it. The management would constantly lie to the staff about issues that were important, like the decision to completely remove Volt from the company days after they promised up and down it was there to stay.
Being in Customer Service just made it that much worse, they would tell you that CS is the face of the company but it was really CS was the red headed step child of Blizzard that got the blame anytime something went wrong.
The sad truth of it is it went to being Blizzard Blue for Pride in the company, to Blizzard Green and all about the greed for the money.
I leave you with this.... Log into WoW, try to make a petition.... See if it even LETS YOU MAKE A PETITION... thats what Blizz CS has fallen too. Does that sounds like the most Epic experience ever to you?
