Blizzard Entertainment reviews

-Huge disconnect between customer service and development in CA. The higher ups are always stunned to hear how angry or disgruntled the CS department employees are. This is due to the fact that CS management does not honestly tell them how bad things are, they hide it and you suffer for it. -No chance for growth unless you started when the Austin branch opened. It's very buddy buddy so you will see certain individuals gain promotion after promotion while you sit there stagnant even after doing everyhting asked of you and more. -The pay is still a joke after several company wide raises. Similair jobs in Austin pay almost twice the amount. The company things simply by working for Blizzard you will want to stay because they make good games. -Constant delays on promotions due to inept planning. You will be strung along for months hoping to get a promotion you deserved a year ago. -No feasable way to move to the development side of the company unless you get experience in another company. -90% of the managers are inept. They may have been great Game Masters but they are terrible leaders and are only out for themselves. No accountability at all for management. They will still be there till the end of time because once you get that management job, the only way to lose that position is through another promotion.

The pay is far below market value for the Austin area, especially for tech support. The shifts offered are not compatible with having much of a personal or family life. Be prepared to have outside temps hired for more than you're making and promised that wage if their status changes to permanent. You will be hired as an ATS rep for "account support" and then put on the tech support queue with minimal tech training but your handle times are not to fluctuate. There are few to no department-wide personnel policies. Most of the personnel decisions (leave, vacation approval personal exceptions, holiday allocation, etc) are at the mercy of individual managers, so good luck if your manager isn't fair-minded or likes to play favorites. A lot of advancement potential is based on your manager's personal opinion of you rather than your documented work performance, which makes it difficult to advance since your direct manager changes every time shifts are reorganized (3-4 months).