Capital One reviews

4.6

100% would recommend to a friend

(13,211 total reviews)
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Richard D. Fairbank

Not enough data to show CEO approval

99% positive business outlook

Capital One has an employee rating of 4.6 out of 5 stars, based on 13,211 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 24% above average for employers within the Financeiro industry (3.7 stars).

Reviews by job title

13K reviews
2.0
Nov 18, 2011

Contractor Purgatory

Anonymous employee
Recommend
Business Outlook

Pros

Capital One is a brand that many future employers will recognize and carries some clout in this area. Contractors are well-compensated for work. Working from home and flexible scheduling allows for a nice work-life balance. Fast moving. Nice co-workers.

Cons

Contracting feels like being a stranger in a strange land. There is a certain hierarchy that is built into the way things are done there, and contractors are at the bottom of the rung. It is reinforced not only by differently colored badges (Yellow vs. Blue) and CONT after one's name on email and IM, but also by involvement and perks, such as not being able to use the gym, health center, or Career Development Center. Also contractors are excluded from other events with the exception of department potlucks. Space is at a premium at West Creek, so don't expect a cubicle or an office to work in. The PODS can be very noisy, thus headphones are a necessity. I have personally found that several managers dangle the conversion carrot to increase productivity from contractors only to renege at a later date. The decisions on who to make an associate are not always clear. Do not expect much in the way of training or assistance after the first week or so in the job. This is SPARTA. All that being said, a good manager can negate many of those issues. Managers who view contractors as team members rather than as resources make all the difference. Culturally, Capital One moves very fast. Reorgs and change management are very common. However, these decisions are not always well- considered or fully funded. Capital One loves processes and data, but doesn't always know what to do with it. Too many meetings, acronyms, and as other posters described, empty words.

1.0
Nov 17, 2008
Recommend
Business Outlook

Pros

They are pretty much the only game in town if you want decent pay.

Cons

The amount of politics and inter-departmental backstabbing is worse than any company I have ever worked. We hired a bunch of DC (Fannie Mae/Freddie Mac) sharks who thrive on stamping out new ideas and replacing them with bean counters and yes-men. The women executives organized their own lobbying group to put more of their own into key positions, as did the GLT (Gay, Lesbian, and Transgendered). It's just gotten ridiculously out of control. It is 'Dilbert' on a gigantic scale, and no one has the courage to change it. Those who have tried, mysteriously end up 'redeployed' (code word for fired).

2.0
Aug 21, 2008

Looking for my next opportunity...

Anonymous employee
Recommend
Business Outlook

Pros

The compensation package is attractive. Bonus structure is enviable with spot bonuses for hard work on big projects.

Cons

A cut-throat, down right nasty environment where every one is an "expert" no matter how green. The business silos do not work well together - the animosity and competition is ruthless. Middle management drives toward unrealistic goals set by out of touch senior management. (Date driven projects cutting scope to meet schedule resulting in a poorly executed, half-baked product.) The customer is an account and not the reason for doing business.

Viewing 358 - 360 of 13,211 Reviews

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