Capital One reviews

4.5

100% would recommend to a friend

(13,156 total reviews)
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Richard D. Fairbank

Not enough data to show CEO approval

99% positive business outlook

Capital One has an employee rating of 4.5 out of 5 stars, based on 13,156 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Capital One employee rating is 21% above average for employers within the Financeiro industry (3.7 stars).

Reviews by job title

13K reviews
5.0
Jan 21, 2023
Recommend
Business Outlook

Pros

I love the people at Capital One. There is a healthy balance of work and growth opportunities; there are lots of free learning tools (tech college, udemy courses, workshops, recertification courses, etc) if you can make time to utilize them. The company provides generous benefits (401k and associate stock plan matching) and amenities (dining halls, gym, coffee shops, and walking trails on the West Creek campus) too. For a bank, Capital One is leading on the technical side of things.

Cons

The performance management system and calibrations pit people against each other. While you will work on projects and products in teams, be sure you stake claim of ownership on things. This can lead to bloat and tensions, too, where everyone is trying to lead something but not actually able to make real, needed progress on less glorious things like dealing with tech debt and legacy systems. The layoffs of everyone in the agile job family (Jan 2023), regardless of performance and years of experience, will be devastating; it is a massive blow to the culture and psychological safety of teams/team members.

1.0
Feb 19, 2020
Recommend
Business Outlook

Pros

The people and technologies are cutting edge.

Cons

Capital One likes to force people out to keep up attrition and for completion among people at same job titles. i.e. for 10 people rated together, bottom 2 performer, rated by manager, are put on probation coaching plans and if the manager does not like you, you will most likely be forced out.

1.0
Mar 27, 2019
Recommend
Business Outlook

Pros

Pretty decent pay and benefits, 401k match and ASP Very nice office, Starbucks in the lobby

Cons

It's been over a year since I left Capital One to work for myself and it is the best career move I have made. Looking at some of these recent reviews, I'm not at all surprised. They are all true with the exception of the allegations of racism. I have never personally witnessed overt racism and/or biased hiring and promotions based on race. It's a pretty diverse crowd that works there, although I cannot say with absolute certainty that racism never happened. I have heard employees say that people who take time off for maternity leave don't get promoted though. What I can say is that the cross cal essentially guarantees people to lie, cheat, and back-stab. It is a very toxic environment. There is little incentive to cooperate on projects bc everyone is trying to avoid the category 4 (incomplete) rating at the end of the year. I have literally had people not answer my questions and say "I know how to solve this but I'm not going to tell you bc we are competing against each other." The work that I did was presented to top management but they did not acknowledge my contributions. My boss instead took credit for my work and I was given a bad review at the end of the year bc other associates "performed better". So visibility matters more than the actual work that was done. This also results in a structure where there a small group of yes-men (and women) at the top with huge egos go on power trips and a very high turnover rate amongst the vast majority of their subordinates. Bc the interview process is quite intense, talented analysts generally leave after a year or 2 for better jobs. Similar to some of the other comments here, when I confronted my boss he said there were "leadership and communication" issues. Those 2 things are very vague and can obviously be applied to anyone in any situation. Our team had the lowest employee satisfaction survey results literally in the entire company. My boss threatened me if I did not give them good results he would fire me. But instead of giving in to his threats, I simply quit my job. I notified HR of this issue and about 3 months after I had already quit they wrote me an email that simply said they had "addressed" the issue with no further comment.

Viewing 85 - 87 of 13,156 Reviews

Glassdoor has 21,269 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.