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      Cengage

      Engaged Employer

      Cengage reviews

      2.8

      31% would recommend to a friend

      (2,401 total reviews)
      avatar

      Michael Hansen

      38% approve of CEO

      24% positive business outlook

      Ratings by category

      3.4

      Work/Life balance

      3.2

      Diversity & inclusion

      2.8

      Culture & values

      2.8

      Compensation and benefits

      2.3

      Senior management

      2.3

      Career opportunities

      Cengage has an employee rating of 2.8 out of 5 stars, based on 2,401 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is 25% below average for employers within the Mídia e comunicação industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Jul 19, 2025

      Dishonest management

      Former full time employee
      Recommend
      Business Outlook

      Pros

      The benefits were decent and some of the people were nice.

      Cons

      Constant upheavals in management due to constant layoffs. Current management tries to intimidate employees with performance improvement plans (PIPs) to avoid paying them any severance when their impending layoff is coming. Those who were intimidated and quit lost all PTO days and any severance. Those who withstood the bullying received all their PTO and severance. This abuse of power and lack of respect for talented employees is reprehensible. Grateful to be out of that toxic environment.

      avatar
      Cengage Response
      11mo
      Thank you for taking the time to share your feedback and for your more than three years with Cengage Group. We work hard to foster a safe, respectful, and inclusive work environment. We take claims of bullying or intimidation seriously, and I’m truly sorry if you felt unsupported or mistreated during your time here. That is not the experience we want for any of our employees. Please feel free to reach out to me directly to discuss your concerns if you feel comfortable doing so. We are committed to listening, learning, and improving. Thank you again for your candor. Best, Jeri Herman, Chief People Officer
      3.0
      Sep 9, 2024

      NatGeo/ELT

      Editor
      Recommend
      Business Outlook

      Pros

      Great partnerships really provide opportunities to learn and influence the values of students worldwide to be responsible global citizens. There are some leaders in the upper layer who really care about the wellness of the wider team. Content is great and the wider group generally provides great support to the customers. Unpopular opinion perhaps, but I think the corporate communication internally is pretty good. CEO handled COVID really well while dealing with personal hardship, hats off to him.

      Cons

      A lot of ELT management does not walk the walk. We talk about environmentalism and DEI but meetings are a wasteland of single use plastic and passively racist comments. Things are so tight at Cengage overall and so many people have been let go, but the ELT management is still spending exorbitant amounts on business class flights and expensing every lunch while some team members can't even afford rent. It's a very self-congratulatory culture at the top; directors make unachievable commitments that they then pass off responsibility for keeping. The digital strategy is a mess and the digital product is kind of junk. We use the platform we chose because competitors use it, not because it's good.

      avatar
      Cengage Response
      1y
      Thank you for taking the time to leave a review about your experience. I appreciate your positive comments about our great partnerships that provide learning opportunities for students worldwide. I am sorry to hear that you feel as though your work is not appreciated by managers and that you are working towards unrealistic expectations. I encourage you to discuss these issues more specifically with your manager and HR partner to ensure that your goals and focus area are enabling you to contribute in a manner that benefits the company and customers – and align with your career aspirations. Please also feel free to reach out to me directly. I also want to clarify that our ability to meet the moment and best serve students and educators, and our desire to increase our profitability, are not opposing objectives, in fact, they are highly co-dependent. Working smarter and more efficiently, we can continue our upward growth trajectory and achieve industry-leading profitability. This success will enable us to invest in new technology, products and services that will make a meaningful impact on a larger number of learners. It will also allow us to invest more deeply in employee growth and development. I recognize change can be uncomfortable and difficult, but I am confident we are taking the right steps to drive success for the business and scale our impact with learners around the globe. Best, Alexander Broich, President of Cengage Select and General Manager for English Language Teaching
      2.0
      Jul 24, 2024

      Sad to see the decline

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      The employees were the best part of Cengage Group, there has been and still are some really talented people there, unfortunately leadership does not seem to see or notice the talent enough to want to keep, support or encourage growth! The ERGs were also excellent but again, people run and not very well supported by the company.

      Cons

      Cengage was a great place to work at the start! But in the past year has gone through MASSIVE changes. Large amounts of outsourcing or closing jobs and readvertizing them with less pay, completely gutting areas of the company, an entire year of limbo knowing job cuts are coming but not sure when. Really sad to see the company heading in this direction, absolutely profits over people focused.

      avatar
      Cengage Response
      1y
      Thank you for taking the time to leave a review.  I do not take lightly the evolution that we have gone through over the last year. As a company, we faced an inflection point where we needed to reassess our structure to enhance our efficiency and effectiveness. This is critical to allowing us to invest in the business and meet the needs of customers. This means that, in some cases, we had to make difficult decisions that impact employees as we looked to remove duplicity in the businesses and shift to a shared services model. Our credo and ethos have remained central to our decision-making and serve as a guidepost for our business trajectory. Regarding transparency, creating opportunities for candid conversations is a top priority for me and the entire executive team. We look to do this through several channels, including our First Friday sessions and departmental town halls. I always welcome feedback on how we can help answer questions or clarify direction in these forums. Best, Michael Hansen, CEO
      Viewing 322 - 324 of 2,401 Reviews
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