- Full disclosure: I was terminated for an alleged violation of a policy that did not exist in any document, agreement or employee handbook with circumstantial evidence. (Personal use of a company vehicle, which is widely regarded as a perk of the job.) I received no prior written or verbal warnings, a glowing performance review and achieved sales targets for all measurable sales periods.
- Sales numbers are not objective. Manual adjustments are used by senior management to avoid paying bonuses. For instance: Per the written incentive plan, sales numbers are based on gross sales and returns do not count against the rep's sales. I received a bonus statement stating I had achieved a $40k payout. Then, later received a call from a middle-manager saying my bonus was going to be reduced by $23k because senior managers decided they couldn't afford to pay the original bonus do to a major return from a key customer that affected my territory, but was decided on by the same senior managers. The prior sales year, sales were deducted from the entire sales force because of an alleged miscalculation of house account sales costing thousands of dollars in bonus payouts to the sales reps.
- Reorganizations are constant. In my two years of employment I was moved between two different managers, three different product lines, and gaining and losing accounts and changing geographies on three different occasions. Customers are consistently confused as to who to contact, and employees constantly feel a lack of job security and confusion over sales numbers and expectations.
- Product availability dates are often pushed, frustrating customers who are planning on the product for class starts and sales reps who have worked hard to get the product in use.
- Disorganized. New-hire and ongoing training is poor, and is inconsistent. Systems are dated and the CRM system is excessively complex and needs a good cleaning. Marketing information is not consistent nor easily found which combined with the poor CRM system leads to many many inefficiencies.
- Management is widely known to retaliate against employees who are recruited by and offered positions with the competition.
- The only consistency in the company's strategy is how it radically changes every six months. The people developing the strategy are so out of touch with the customer base and the on-the-ground employees that the corporate strategy often fails. This is largely because execution is shoddy, communication is lacking, and plans also are never given enough time to make a difference.
- The place is an HR nightmare, but the HR staff and managers are often unprofessional and look the other way when blatant policy, ethics, and sexual harassment violations occur.
