Cengage reviews

2.9

32% would recommend to a friend

(2,398 total reviews)
avatar

Michael Hansen

41% approve of CEO

25% positive business outlook

Cengage has an employee rating of 2.9 out of 5 stars, based on 2,398 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is 22% below average for employers within the Mídia e comunicação industry (3.7 stars).

Reviews by job title

2K reviews
5.0
Aug 7, 2024
Recommend
Business Outlook

Pros

The people are amazing! Everyone is very respectful and encouraging. Management truly cares about your growth within the company.

Cons

Nothing to display right now

5.0
Aug 7, 2024

Great Company, Strong Leadership

Recommend
Business Outlook

Pros

Strong leaders, committed to company mission and aligning all teams to company goals.

Cons

Innovation creates a culture that embraces change and asks a lot of their people.

avatar
Cengage Response
1y
Thank you for taking the time to leave a review. I appreciate your positive remarks about our leadership team and mission-driven focus.    Over the past decade, the needs of learners and educators have evolved significantly. As an organization, we have successfully adapted to these changes and remained a market leader in the sectors we serve. We have experienced three consecutive years of revenue growth, which is a testament to our ability to innovate and meet the evolving needs of our customers.  I completely agree with you that it is critical we continue to evolve and grow, and that we revisit how we measure success. This was a key motivator in the development of our ‘Cengage Group Scorecard’ – providing a metrics driven way for us as an organization to align on our goals and track our progress. This scorecard tracks impact across three pillars: financial excellence, customer impact and employee experience. I believe that this scorecard reflects our culture of transparency and accountability. I appreciate your feedback as we continue to evolve and improve. Thank you for your dedicated service of over 10 years. Best, Michael Hansen, CEO
2.0
Aug 1, 2024
Recommend
Business Outlook

Pros

Made decent commission as I exceeded goal every year I was here.

Cons

I give this company two stars because I do think it very much depends on what region you are in and who your direct supervisor is. You can also make decent money with the commission you earn, but the big payout is only once a year. The base pay is very low and there have either been no raises or very low raises every year I was here. Unfortunately, the region I was in had horrible leadership and someone in a leadership position would constantly yell and verbally abuse team members. This had been reported to higher ups and on written surveys but nothing was ever done about it. It’s also a big red flag when leadership has nothing positive to say about everyone who left before you. You’re telling me all of those people you hired sucked at their job, or is it a reflection on your management capabilities? My direct Manager rarely ever worked campus with me and I don't remember them ever doing a live sales presentation while I was employed here. They seemed to offload everything to another on the leadership team. Manager also expected detailed reports of what you did every day of the week so they can micromanage from their house. You can exceed your goal every single year you are here and still be put on a PIP and get let go due to “activity”. While I worked here, several people left and I believe only one was voluntarily because of retirement.

avatar
Cengage Response
1y
Thank you for leaving a review about your experience. I am sorry to hear that you were not satisfied with your experience with Cengage Group and that you felt underappreciated in your role. As an organization we work hard to ensure our employees feel supported by management, that total rewards are competitive with the market and that staff are fairly compensated for the work they are responsible for. We take bullying/verbal abuse claims seriously, and if you should want to discuss this further you should feel free to reach out to Jeri Herman, Chief People Officer. Regarding promotions and career advancement, this is an area that we have invested in significantly over the past several years to ensure there is clarity on the opportunities available and the skills needed for individuals to advance. We are always working to evolve these efforts to make sure we are enabling people leaders to have these conversations with their teams, and providing individuals with the resources they need to grow in their career. I appreciate the feedback as we continue to improve. Best, Edwin Robles, SVP and GM of US Higher Ed & Canada
Viewing 226 - 228 of 2,398 Reviews

Glassdoor has 2,595 Cengage reviews submitted anonymously by Cengage employees. Read employee reviews and ratings on Glassdoor to decide if Cengage is right for you.