Cengage reviews

2.9

32% would recommend to a friend

(2,400 total reviews)
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Michael Hansen

41% approve of CEO

25% positive business outlook

Cengage has an employee rating of 2.9 out of 5 stars, based on 2,400 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is 22% below average for employers within the Mídia e comunicação industry (3.7 stars).

Reviews by job title

2K reviews
3.0
Apr 23, 2024
Recommend
Business Outlook

Pros

* Very Nice People - In the many years I worked at Cengage, I can honestly say I did not work with a single jerk. And I worked with a lot of different teams. This is a place of cordial, easy to work with people. This company doesn't hire drama starters, and if they did, they wouldn't last long. Along the same lines, you'll rarely hear someone say here "that's not my job". People are generally as helpful as they can be. * Few Egos - Generally, this is the type of place that if you have an idea, share it. Like any big company, there's constraints, but if it's a good idea, people will listen and consider it. Leadership is very approachable. * Meaningful Work - Working in education provides a lot of opportunity to work on interesting, meaningful problems, to improve the lives of students and teachers. Most everyone at Cengage is passionate about the problem space, which makes work much more enjoyable. * Great Work/Life Balance - People here generally respect you. If you need to take care of something with your kids in the middle of the day, no one questions it, just do it, as long as you get your work done. * Internal Mobility - This company promotes a lot from within. There are a lot of managers who have been with the company 10+ years who aren't likely to leave, but when openings do occur, the opportunity is there for you, if you want to move up. * Reasonable Autonomy - Obviously depends on where in the company you sit, but generally, considering how large Cengage is, most decisions do not go through too many layers. * Decent CEO - The CEO has been at Cengage for a long time. He guided the company many years ago out of a difficult bankruptcy. Very intelligent leader who hosts weekly calls on a variety of topics to keep people informed. Like any CEO, there are obviously things he cannot and doesn't share, but I truly believe he tries to be as transparent as he reasonably can be. * Few Pivots - If you're coming from a company that seemingly changes direction every 6 months, you may find Cengage refreshing. This is not a company that chases after "the next shiny thing". * Good Will - When the company was concerned about revenue at the offset of the pandemic, they announced a short-term pay cut. When revenue exceeded expectations, they paid everyone back the lost wages. They didn't have to do that, and most companies wouldn't have. When they go through acquisitions, like any acquisition, some people are let go, but they do make an honest effort to retain people at the older company. Since getting a large investment from a PE firm in 2023, these types of things are now few and far between, but I do want to call them out

Cons

* Typical Investors Who Want to Make a Quick Profit - Got new investors in 2023 that are taking big cost cutting measures to get a return on their investment. This is leading to painful decisions that will leave the company leaner, but in questionable long-term strategic position and is tanking morale. * Constants Re-orgs - This company has never gone more than 12-18 months without a major re-org. With re-orgs comes layoffs, and layoffs are rarely performance based and more about being in the wrong place at the wrong time. Sometimes the changes are hard and for the better. Often, they aren't well thought through at all, and just lead to new problems and another re-org. * Challenging Market Dynamics - The majority of Cengage's revenue comes from a shrinking market. There are challenging financial headwinds ahead. * Lack of Customer or Strategic Focus - The exec team is filled with numbers and ops people and lacks a true product or strategy visionary. Unsurprisingly, the company over time, has become less customer focused and doesn't have a north star. * Too many internal promotions - There are many who have risen the ranks by simply being nice people who have been average at their jobs for quite some time. No one in leadership is incompetent, but there are some in leadership positions who are in over their head. * Slow Paced - Some teams work faster than others, but generally if you are looking for a fast-paced environment, this isn't it. * Technology Limitatations - This company seems to have finally come around to admitting what many have known for quite awhile - they are a content provider, not a tech company. If you are looking to work on cutting edge tech, this isn't the place for you. * Personal Growth - If you want to work at publishers for most of your career, you'll learn a lot here. But if you want to become an expert in product, marketing, or tech, a lot of the skills you will gain here are not transferrable to other non-publishers. And many of the leaders here you will only learn so much from. For that reason, I regret staying at Cengage as long as I did and feel this company stunted my personal growth.

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Cengage Response
2y
Thank you for taking the time to leave such a detailed review of your time at Cengage Group. You shared and raised several points, and I wanted to address a few areas that either resonated strongly with me or where I would like to offer a deeper explanation or view. First, I am pleased to hear that you enjoyed your colleagues, I completely agree that our people are our greatest asset. I’m also happy to hear you found a healthy work-life balance and were satisfied with internal mobility opportunities. Secondly, I wanted to address your point on strategy. We have nine different go-to-market businesses, such as National Geographic Learning, Gale, Infosec, etc. all with very specific strategies to best meet their individual market needs. At the Cengage Group level, this approach is where our overall company strategy is routed; we are laser-focused on investing in education markets where we know we can win. The needs of learners and educators have evolved greatly over the past decade, and I am proud that, as an organization, we have been able to adapt and remain a market leader in the markets we serve. We’ve successfully created a portfolio business that has seen three consecutive years of revenue growth. I also want to clarify that our ability to meet the moment and best serve students and educators, and our desire to increase our profitability, are not opposing objectives, in fact, they are highly co-dependent. Achieving industry leading profitability by removing duplicity in our business will allow us to fuel investment in new technology, products and services to impact more learners and provide more opportunities for employee growth and development. I recognize decisions can be uncomfortable and difficult, but I am confident they are necessary to help us drive success for the business. I wish you the best of luck in your future endeavors and appreciate you taking the time to share your experience. Best, Michael Hansen, CEO
4.0
Apr 18, 2024
Recommend
Business Outlook

Pros

They have a good company culture, though it primarily matters who your direct manager is. The company as a whole is good to work for, and the team seems to care about their employees.

Cons

They are not transparent with how goals are calculated, therefore it is tough to know where you are in the cycle and where you need to be.

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