Cengage reviews

Thank you for taking the time to leave a review. I appreciate the remarks about our transparent inclusive culture, as I believe that is what differentiates Cengage Group. Candor around changes happening in the organization are priorities for myself and the entire leadership team. Our primary objective in implementing recent changes to our business is to enhance efficiency and streamline our processes, ultimately improving our ability to serve our customers effectively and increase profitability. We’ve focused on identifying opportunities to bring similar work together to drive simplification, consistency, and efficiency. While we serve diverse markets, how we make, deliver, and support products is remarkably similar. Integrating teams doing similar work has been a key component of our operating model reset and driver of simplification. One example, relating to a point you mention, is our revamped approach product technology. Historically, when these teams were embedded in the businesses, they leveraged a variety of resourcing models. By bringing all product technology teams into Product Technology & Innovation under our new CDO, teams will leverage common tools and resources, giving us consistency in our approach, strengthening relationships with vendors and enabling us to focus our Cengage Group resources on driving innovation, while also delivering significant cost savings to the business. On a final note, I disagree with the notion that we have “given up” on our strategy; our industry is one of constant change and it is critical that we do not become complacent. I recognize these changes can often be unsettling, and we do not make these decisions lightly. Rather, we must keep a pulse on the needs of the unique education markets we serve and adapt our business processes to meet that need while continuing to deliver on our revenue and profitability goals. Best, Michael Hansen, CEO