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ClassPass reviews

3.3

54% would recommend to a friend

(289 total reviews)
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Fritz Lanman

69% approve of CEO

54% positive business outlook

ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Serviços pessoais do consumidor industry (3.6 stars).

Reviews by job title

289 reviews
1.0
Sep 27, 2019
Recommend
Business Outlook

Pros

Initial autonomy given, though in general, this company values people who stay within a specific operator mode. If you're in the line of sight of the Sr Leadership team, you'll probably be in a good position. If you however, somehow stop getting that attention due to team change or priority shifts, you either need to keep your head down or force yourself to constantly be at the mercy of scrutiny from other members of the team that don't understand what you do because of how siloed the work is from team to team. The company has a visible and diverse female founder who is by all means wonderful, passionate and mission driven, but she unfortunately isn't as connected to the business day to day as she used to be which is a shame.

Cons

I saw many senior leaders depart the company over the course of the months to follow. This could be a sign of growing pains or people outgrowing their positions, but having some pretty smart people in those ranks seemed to indicate otherwise, in addition to others saying how sad they felt. Additionally, I was told by other team mates and other leaders in the business that niceness and group consensus was most important -- something that makes driving a business at this velocity and growth rate tricky. (I'm not saying people need to be mean, but spending more time making sure you don't tread on someone's domain or feet versus trying to spend time solving problems together was tough over time.) I was also told that the old CMO championed swim lanes -- so that people got to achieve their best work by doing what they do best but unfortunately, since she left, that is definitely not the situation anymore. Frameworks abound and are written, but without leaders who know how to scale these properly and enforce them (in some cases I heard that they weren't allowed to), we don't see any efficacy. This is extremely evident across the organization. Lots of paperwork, but with the variability in seniority of middle management, you'd just see half of the managers being strong, and the other half not even understanding how to run a P and L because they were hired in haste and not vetted properly. Even amongst leaders, I saw differences in competency and understanding of their own roles -- and that clearly created chaos and territorial behaviour from some.

1.0
Aug 14, 2019
Recommend
Business Outlook

Pros

You can work out for free, on a flexible basis

Cons

- zero growth - poor management - the scrappiness of a start up allows little room for you to say anything but just do as told. - the pay and commission structure is a bit ridiculous. - the sales team is more of call center than a strategic base for the company.

3.0
Apr 23, 2019

Bit Of A Hot Mess

Anonymous employee
Recommend
Business Outlook

Pros

- Overall the office is great. Good snacks, drinks, and location. - Great people. Despite it's flaws, ClassPass hires smart, interesting people who are generous with their time and just fun to be around. - Theoretically there are opportunities for growth and many people do well here. - Solid perks like flexible work from home (depending on position), free membership, and occasional office outings.

Cons

- No 401k match - Rampant disorganization and poor communication across teams. - A culture of forced/fake positivity that can feel cult-like at times. - High turnover and low morale. - Tenured employees regularly leaving and having their responsibilities given to people who are under-qualified and spread too thin. - Ridiculous levels of micromanagement is the norm on certain teams. - Growth internally can be somewhat random and poorly organized, so it's not something you can rely on. - They require each member to chat with a customer service agent before canceling their membership. A tactic that is unabashedly tacky and desperate. This contributes to a contentious relationship with their own customers.

Viewing 31 - 33 of 289 Reviews

Glassdoor has 316 ClassPass reviews submitted anonymously by ClassPass employees. Read employee reviews and ratings on Glassdoor to decide if ClassPass is right for you.