Training is incredibly rushed and depending on what position you're hired for there should be several weeks of training. For instance there should be one week dedicated to a deep dive on salesforce only, as that software is not only incredibly robust but it's also vital to our job. There are so many rules and nuances that we don't fully learn either in signing partners. I think this increases the amount of churn in partners signed by new reps, because you basically have no idea what you're doing. Extending the training time I believe also would decrease employee turnover significantly in this particular role. Right now the training model is throwing 20 people in and seeing who can adapt and conquer. But if training was like 4 weeks or so and we actually felt very prepared we would have far less turnover. Also some of the pipelines we are asked to work are completely ridiculous and probably need more vetting, for instance I can't sell a public parks tennis court but yet there are several in my pipeline. Or accounts that have been reached out to by 4 different reps over the last two years are sick of us already. The tactics that we're expected to use are extremely aggressive and evasive. I believe that a better method for the cold calling strategy would be to open new areas or to call venues that haven't been called 2 times a day for the last two years. I mean it's absurd to think that the thing that we've tried with those venues over the last year to two years is all of a sudden going to work. Those really beat down areas should have on the ground reps making in person touches because it's a different approach and would probably be far more successful than calling someone that blocked your phone number six months ago and stopped looking at your emails because now they hate classpass, because we've been too relentless for too long. All in all I do believe this is a really good place to work and it's exciting being part of something like this but there is a lot of growth needed and some honest self reflection on how we can better increase density in areas that have already been used and abused by classpass.
