ClassPass reviews

Company cares more about sales and expansion than anything else. The reviews and feedback from staff are completely ignored and promoted as traitorous, rather than constructive, and swept under the rug. Because people are worked to the bone, ClassPass employees are short and don't have the time to be helpful. You're thrown into your work without any help or guidance and then reprimanded for mistakes that are bound to happen through your quarterly bonus. Don't expect to have a social life if you work in any office besides Missoula.

The culture has changed a great deal, as it wont to do with a startup, but it's changing in the wrong direction. Because it is growing so fast, people are being promoted who are not even remotely ready to manage people, which creates issues down the pipeline. The biggest con I can see is how much of the customer service is being sent to the Philippines. The ClassPass voice used to mean something, and was recognizable to their members, but they are now hiring people who clearly aren't a good fit, merely to save on costs and benefits. Sadly, it's the members who pay for that in difficult service.